The show starts with a beautiful scene of the Andes which is where Nuzzle and Scratch are originally from: (We're from high up in the Andes, we've got hooves instead of handies) Each episode follows the same format, Nuzzle and Scratch work for '2 by 2, the Any Animal Agency'. run by The Boss, a tough talking 7 year old. She receives a phone call from someone who is in desperate need of some assistance. Unfortunately all her hard working animals are out already and the only free hands (or hooves) available are the two alpacas, Nuzzle and Scratch. The Boss knows they aren't any good so is reluctant to send them, but there is usually some misunderstanding over the phone and they end up getting the job. Nuzzle and Scratch mess up, and the person rings the boss to complain. She convinces them to 'give them another chance' and Nuzzle and Scratch normally turn things around and really impress the person who hired them. They often win a rosette or get offered a permanent job but refuse.